Legal Information

Privacy & Cookie Policy

Hangerworld respect the privacy of visitors to our website and are committed to protecting of your personal information. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

    We may collect and process the following data about you:
  • Information that you provide by filling in forms on our Website (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Hangerworld, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys and to give us feedback on our products and services. We use such information for research purposes and to improve our services, although you do not have to respond to any such surveys or other questionnaires. We may also ask our supplier to contact you on our behalf to carry out any survey.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site and the resources that you access.

IP addresses
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
CookieNamePurpose
Google Analytics_utma
_utmb
_utmc
_utmz
_utmv
_utmx
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Session CookiesCurrency, Cart Token, lanuage Selected, WP Settings, CookieConsent These cookies allow us to remember your choices from previous visits. For instance the Currency cookie remembers which currency you used on our site last time, Language Select allows us to remember the language you used last time and Cart Token allows us to recall a saved basket from your previous visit.
The Cookie Consent cookie tracks whether or not you have accept the our Cookie policy.
WP-Settings remembers your configuration when accessin our blog, remembering things like the language you used and whether or not you signed into an account.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. To find out more about cookies, including to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Where we store your personal data
The data that we collect from you shall not be transferred to, or stored outside the European Economic Area (EEA). All data are stored in the UK. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

    We use information held about you in the following ways:
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you. We or they may contact you about these by post or telephone, or by electronic means only if you have consented to this.If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you may change unsubscribe entirely from our eNewsletter or other services in the ‘My Account’ section of our site.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

    We may disclose your personal information to third parties (within the meaning of the Data Protection Act 1998):
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Hangerworld or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and other agreements; or to protect the rights, property, or safety of Hangerworld, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by unsubscribing entirely from our services on the ‘My Account’ section of our site. You can also exercise the right at any time by contacting us at privacy@hangerwold.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact
For the purpose of the Data Protection Act 1998, the data controller is Emma Hollindale, Operations Director, Hangerworld Ltd., Prestige House, Cornford Road, Blackpool, FY4 4QQ. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@hangerworld.com.

LAST UPDATED: 29th February 2016

Website Usage Terms & Conditions

BACKGROUND:

These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, Hangerworld.com (“Our Site”). Please read these Terms and Conditions carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately. These Terms and Conditions do not apply to the sale of goods. Please refer to our Sale of Goods Terms and Conditions for more information.

1. Definitions and Interpretation

  • 1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

    “Account” means an account required for a User to access and/or use certain areas of Our Site, as detailed in Clause 4;
    “Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
    “User” means a user of Our Site;
    “We/Us/Our” means Hangerworld Limited, a company registered in England under no 06480806 whose registered address is Prestige House, Cornford Road, Blackpool, FY4 4QQ which is also our trading address.

2. Information About Us

  • 2.1 Our Site, Hangerworld.com is owned and operated by Hangerworld Limited. Our VAT number is GB 935 6707 96. Company Registration Number is 06480806.

3. Access to Our Site

  • 3.1 Access to Our Site is free of charge.
  • 3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
  • 3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

4. Accounts

  • 4.1 Certain parts of Our Site (including the ability to purchase goods from Us) may require an Account in order to access them.
  • 4.2 When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
  • 4.3 We recommend that you choose a strong password for your Account, consisting of for example a combination of lowercase and uppercase letters, numbers, and symbols. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact Us immediately. We will not be liable for any unauthorised use of your Account.
  • 4.4 You must not use anyone else’s Account.
  • 4.5 Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out in Clause 17.
  • 4.6 If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of Our Site requiring an Account for access.
  • 4.7 If you close your Account, any User Content, e.g. reviews, comments etc. you have created on Our Site will be deleted.

5. Intellectual Property Rights

  • 5.1 With the exception of User Content (see Clause 6), all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
  • 5.2 Subject to sub-Clause[s] 5.3 [and 5.6] you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
  • 5.3 You may:
    • 5.3.1 Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
    • 5.3.2 Download Our Site (or any part of it) for caching;
    • 5.3.3 Print pages from Our Site;
    • 5.3.4 Download extracts from pages on Our Site; and
    • 5.3.5 Save pages from Our Site for later and/or offline viewing.
  • 5.4 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
  • 5.5 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so.

6. Links to Our Site

  • 6.1 You may link to Our Site provided that:
    • 6.1.1 You do so in a fair and legal manner;
    • 6.1.2 You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
    • 6.1.3 You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
    • 6.1.4 You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
  • 6.2 You may link to any page of Our Site provided you comply with the remainder of this Clause 7.

OR

  • 6.3 Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us at info@hangerworld.com for further information.
  • 6.4 You may not link to Our Site from any other site the main content of which contains material that:
    • 6.4.1 is sexually explicit;
    • 6.4.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;
    • 6.4.3 promotes violence;
    • 6.4.4 promotes or assists in any form of unlawful activity;
    • 6.4.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
    • 6.4.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
    • 6.4.7 is calculated or is otherwise likely to deceive another person;
    • 6.4.8 is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
    • 6.4.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);
    • 6.4.10 implies any form of affiliation with Us where none exists;
    • 6.4.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
    • 6.4.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

7. Links to Other Sites

  • Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

8. Disclaimers

  • 8.1 The Content on Our Site does not constitute advice on which you should rely. It is provided for general information purposes only. [Professional or specialist advice should always be sought before taking any action on the basis of any information provided on Our Site.
  • 8.2 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
  • 8.3 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning goods for sale through Our Site. Please refer to Our Sale of Goods Terms and Conditions <>.

9. Our Liability

  • 9.1 The provisions of this Clause 8 apply only to the use of Our Site and not to the sale of goods, which is governed separately by Our Sale of Goods Terms and Conditions <>.
  • 9.2 To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
  • 9.3 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
  • 9.4 Our Site is intended for non-commercial use only.
  • 9.5 We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware, however subject to sub-Clause 9.2, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
  • 9.6 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
  • 9.7 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

10. Viruses, Malware and Security

  • 10.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
  • 10.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
  • 10.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
  • 10.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
  • 10.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
  • 10.6 By breaching the provisions of sub-Clauses 11.3 to 11.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

11. Acceptable Usage Policy

    11.1 You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 12. Specifically:
    • 11.1.1 you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
    • 11.1.2 you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
    • 11.1.3 you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
    • 11.1.4 you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
    • 11.2 When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:
      • 11.2.1 is obscene, deliberately offensive, hateful or otherwise inflammatory;
      • 11.2.2 promotes violence;
      • 11.2.3 promotes or assists in any form of unlawful activity;
      • 11.2.4 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;
      • 11.2.5 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
      • 11.2.6 is calculated or is otherwise likely to deceive;
      • 11.2.7 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
      • 11.2.8 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 12.2);
      • 11.2.9 implies any form of affiliation with Us where none exists;
      • 11.2.10 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or
      • 11.2.11 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
      11.3 We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 12 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
      • 11.3.1 suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;
      • 11.3.2 remove any User Content submitted by you that violates this Acceptable Usage Policy;
      • 11.3.3 issue you with a written warning;
      • 11.3.4 take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
      • 11.3.5 take further legal action against you as appropriate;
      • 11.3.6 disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
      • 11.3.7 any other actions which We deem reasonably appropriate (and lawful).
    • 11.4 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

    12. Privacy and Cookies
    Use of Our Site is also governed by Our Cookie and Privacy Policies, available from <> and <>. These policies are incorporated into these Terms and Conditions by this reference.

    13. Changes to these Terms and Conditions

    • 13.1 We may alter these Terms and Conditions at any time. [If We do so, details of the changes will be highlighted at the top of this page.] Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
    • 13.2 In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

    14. Contacting Us
    To contact Us, please email Us at info@hangerworld.com or using any of the methods provided on Our contact page at <>.

    15. Communications from Us

    • 15.1 If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
    • 15.2 From time to time we may send you marketing emails. If you do not wish to receive these you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to 5 working days for your new preferences to take effect.
    • 15.3 For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at <> or via <>.

    16. Data Protection

    • 16.1 Any and all personal information that We may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and Our obligations under that Act.
    • 16.2 We may use your personal information to:
      • 16.2.1 Reply to any communications you send to Us;
      • 16.2.2 Send you important notices, as detailed in Clause 16;
      • 16.2.3 Send you emails containing product information and special discounts.
    • 16.3 We will not pass on your personal information to any third parties.

    17. Law and Jurisdiction

    • 17.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    • 17.2 If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
    • 17.3 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  • Sale of Goods Policy

    This page (together with the documents referred to on it) sets out the terms and conditions on which we supply the Product(s) listed on our website (Product(s)). Please read these terms and conditions carefully before ordering any Product(s). By ordering any Product(s), you agree to be bound by these terms and conditions.
    You should print a copy of these terms and conditions for future reference.

    Information About Us
    Hangerworld.com (This Site) is operated by Hangerworld Limited (Hangerworld/we/us/our). Hangerworld is registered in England and Wales, its registered office is at :
    Hangerworld
    Prestige House
    Cornford Road
    Blackpool FY4 4QQ

    Stock Availability
    Whilst we endeavour to keep up to date information available on This Site in relation to stock availability, it may occasionally become out-of-date pending updating and we accept no responsibility for inaccuracies in This Site that arise as a consequence. Similarly, manufacturers from time to time make specification changes or withdraw product lines, and we accept no liability if we are unable to supply Product(s) ordered by you as a consequence. If you have already paid for the relevant item, you will be issued with a full refund.

    Placing Orders
    If you wish to buy Product(s) through This Site then you should follow the procedure specified in This Site. After placing an order, and once payment has been authorised, you will receive a Sales Confirmation via email acknowledging that your order has been received.Acceptance of your order will be by contact from us confirming that the Product(s) you have ordered are available for delivery. The contract between you and us (the Contract) will only be formed when a Sale Confirmation is sent to you and payment has been received. The Contract relates only to those Product(s) whose availability for dispatch is confirmed in the Sale Confirmation. We are not obliged to supply any Product(s) which may have been part of your order until the availability for dispatch of such Product(s) has been confirmed in a Sale Confirmation.

    If you wish to cancel your order, this will need to be done by 12pm the working day prior to your delivery date (Mon-Fri), or delivery will be made. Any returns after this time will be liable for a collection charge. You will be informed as soon as possible if for any reason Product(s) ordered by you are not available for supply. Where you have already paid for the Product(s), you will then be issued with a full refund or an alternative product.

    Consumer Rights
    If you are ordering Product(s) as a consumer you may cancel the Contract at any time without any reason within a fourteen working day 'cooling-off' period, beginning on the day after the day you receive the Product(s) (the required post contractual information will be supplied in an email confirming your delivery). The cancellation period will expire after 14 days from receipt of Product(s).

    To cancel a Contract, you must inform the Representative with whom you have been partnered of your decision in writing, fax or by email. You will then be contacted to agree a method for returning the Product(s). Product(s) must be returned in the same condition in which you received them. If you return Product(s) in person or send them they will be at your risk until they are received by us. You have a legal obligation to take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. We may also charge you a reasonable sum as reimbursement for any missing items such as leads or remote controls.

    If you need to return Product(s) because you are a consumer and have cancelled the Contract within the fourteen working day cooling-off period, you will be responsible for the cost of returning Product(s) to us or, where applicable, of us collecting them from you. Insert your name, geographical address and, where available, your telephone number and email address.Upon receipt of the product, we will refund the price of the Product(s) in full, including any initial delivery charges, less the cost(s) we incur in collecting the product, and replacing any missing item(s) or accessories. You should get a refund within 14 days of either we getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

    If you are returning Product(s) that are faulty, you will not be responsible for any collection costs. You will need to contact your partnered representative who will initially look at resolving the issue. If this is not an issue that they can resolve, and the product is less than 28 days old, then the product can be returned, at our cost, and you will receive a full refund. However, if any accessories are missing, the cost of these will be deducted from your refund. Details of this statutory right, and an explanation of how to exercise it, are also provided in the Sale Confirmation. This provision does not affect your statutory rights.

    Price
    The price of any Product(s) will be as quoted on This Site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs which will be shown once you have proceeded to the checkout.
    Prices are liable to change at any time, but changes will not affect orders that are the subject of a Sale Confirmation.
    This Site contains a large number of Product(s) and it is always possible that, despite our best efforts, some of the Product(s) listed may be incorrectly priced. Prices will normally be verified as part of the dispatch procedures so that, where the correct price is less than the stated price, you will be charged the lower amount. If the correct price is higher than the stated price, you will be contacted for instructions before dispatching the Product(s) and you may then cancel your order if you wish. If you do not cancel your order the Product(s) will be supplied at the higher price. We are under no obligation to provide Product(s) to you at the incorrect (lower) price, even after we have sent you a Sale Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

    Payment Options
    You may pay for Product(s) ordered by any of the payment options available on This Site All payments must be in UK Pounds Sterling, Euros or U.S. Dollars.Product(s) will be at your risk from the time of delivery. Ownership of Product(s) will only pass to you when we receive full payment of all sums due for the Product(s), including any applicable delivery charges.

    Our Liability
    Our liability for losses which you suffer as a result of our breach of contract is strictly limited to the direct consequences of the breach and losses that are contemplated by you and us at the time we accept your order.
    This does not include or limit in any way our liability:for death or personal injury caused by our negligence;
    for fraud or fraudulent misrepresentation; or
    for any matter for which it would be illegal for us to exclude or attempt to exclude.

    Other than in respect of damage to physical property, we are not responsible for indirect losses which arise as a side effect of the main loss or damage and which are not foreseeable by you and us, even if caused by our negligence or breach of contract including, but not limited to, the following losses: (a) loss of business, sales or profit; (b) economic loss; (c) loss of data; or (d) loss of goodwill or reputation. We do not guarantee that the content of This Site will be error free nor do we give any commitment as to the availability of This Site or its accuracy, reliability or functionality. If you are a consumer, these terms and conditions shall not affect your statutory consumer rights, including your right to cancel.

    General
    We may revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. To give notice under the Contract an email notification is acceptable. You will not be permitted to cancel a contract via telephone as written notification is required. Notices will be deemed received 24 hours after the email has left the inbox of the sender. It is advisable that you keep a copy of any evidence that the cancellation notice has been sent. A failure by you or us to enforce rights under the Contract shall not cancel those rights and prevent them from being enforced subsequently.

    These terms and conditions apply to the Contract and to trading between us to the exclusion of all other terms.To the extent legally permissible, unless repeated in these terms and conditions, all express or implied warranties, terms and conditions are excluded. We may transfer, assign, charge or sub-contract a Contract, or any of our rights or obligations arising under it.

    If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable, such term, condition or provision will to that extent be excluded from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. No term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, before the date of the Contract was formed (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

    The English courts will have exclusive jurisdiction over any claim arising from, or related to, the Contract and these terms and conditions although we retain the right to bring proceedings against you for a breach of the Contract or these terms and conditions in your country of residence or any other relevant country. These terms and conditions are, and each Contract, is governed by English law.

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